Refunds & Cancellations

Effective Date: 2025-10-08

This Refunds & Cancellations Policy explains how FastCalendar handles subscription cancellations, one-time purchases, and refund requests. Where Lemon Squeezy acts as Merchant of Record (MoR), their billing and tax rules apply in addition to this policy.

1. Overview

FastCalendar provides digital services. Except where required by law or expressly stated below, charges for delivered digital services and ongoing subscription periods are non-refundable.

2. Merchant of Record & Taxes

Payments may be processed by Lemon Squeezy as MoR. They may collect/remit applicable taxes (e.g., VAT/GST) and issue invoices. Taxes and fees are generally non-refundable unless required by law.

3. Eligibility for Refunds (Case-by-Case)

We may consider a refund where you contact us promptly and we can verify one of the following:

  • Accidental duplicate purchase or double billing of the same product/subscription.
  • Non-delivery or technical failure preventing access, and our support cannot resolve within a reasonable time.
  • Clearly misleading listing error caused by us (e.g., materially incorrect pricing or features).

Requests should be submitted within 7 days of the charge with order ID, account email, and screenshots/logs where relevant.

4. Not Eligible for Refunds

  • Change of mind or expectation mismatch after access has been granted.
  • Downloaded assets or used features/credits during the billing period.
  • Account violations, chargebacks, or suspected fraud/abuse.
  • Intro/trial, discounted or promotional periods once started, unless required by law.

5. Subscriptions (Auto-Renewal)

You can cancel at any time from your billing page. Cancellation stops future renewals; access remains until the end of the current paid term.

Cancellation:

Renewal Charges:

6. One-Time Purchases (Digital)

Digital calendar products or credits delivered to your account are generally non-refundable once accessible, except in the limited cases described in Section 3 or where the law provides otherwise.

7. Trials & Free Tiers

If a free trial is offered, you will be charged at the end of the trial unless you cancel before it ends. Charges incurred after the trial start are non-refundable, unless required by law.

8. Chargebacks

Initiating a chargeback may result in immediate suspension or termination of access. We encourage contacting support first so we can investigate and resolve billing issues quickly.

9. How to Request a Refund

  • Email: ll.develepor@gmail.com
  • Include: order ID, purchase email, date/amount, and reason (plus screenshots/logs if technical).
  • Timing: we aim to respond within 5 business days and, if approved, submit the refund to the original payment method. Bank posting times vary by provider.

10. Marketplace & Payouts (if applicable)

If seller payouts are enabled, we may reverse or withhold payouts in cases of chargebacks, fraud, or policy violations. Buyers’ refunds (where applicable) follow this policy and MoR rules.

11. EU/UK Consumer Rights & Digital Content

If mandatory consumer laws apply (e.g., EU/UK), you may have a statutory withdrawal (“cooling-off”) right for digital content. However, once you consent to immediate performance or access (e.g., clicking a checkbox) you acknowledge the right may be lost. This policy does not limit any non-waivable rights.

12. Local Law

This policy is governed by the laws specified in our Terms of Service. Where mandatory consumer protection laws provide additional rights, those prevail.

13. Updates to this Policy

We may update this policy from time to time. Changes take effect upon posting with a new Effective Date.